Return policy

RETURN POLICY 

ALLAGI SOLUTIONS, S.A. DE C.V.

At RADDIGITAL</b<, we are committed to providing high-quality services to meet the technological needs of our clients. However, if for any reason the client is not completely satisfied with the services provided by the RADDIGITAL team, a fair and transparent return policy is available to the client.

RADDIGITAL reserves the right to modify this return policy at any time. Modifications will be effective from the date of publication on our website.

1.- Conditions for Requesting a Return

For RADDIGITAL to process the corresponding return, the client must consider the following points:

• Request Period: Return requests must be made within 30 days after the service was provided. After this period, the return request will not be processed.
• Reason for Return: RADDIGITAL accepts returns only for the following reasons: (i) The service was not provided as agreed in the contract; (ii) There were significant errors in the provision of the service; or (iii) The service result was unsatisfactory due to failures attributable to RADDIGITAL.

2.- Request Process

Regarding the process for the Return Request, once complying with the points mentioned above, the client can request the Return through the following steps:

1. Contact the team: Contact RADDIGITAL by sending an email to contacto@rad-digital.com providing your name, contract or invoice number, and a detailed description of the problem.
2. Internal Review: The RADDIGITAL team will review the client's request and will contact them within 10 business days to discuss their case.
3. ResolutionDepending on the nature of the problem, RADDIGITAL may offer the client:
   1. Re-do the service at no additional cost.
   2. A partial or total refund of the service cost.
   3. A credit for future services.

3.- Limitations on Return Requests

RADDIGITAL, by implementing limitations on service return requests, prevents abuses and frauds, ensuring the financial and operational sustainability of it, as well as the proper management for customer expectations and compliance with legal regulations. These restrictions allow maintaining high standards of quality, optimizing resources, and ensuring clear and transparent communication, benefiting both the company and its customers. Therefore, the limitations on Return Requests are as follows:

1. Completed Services: Returns of services that have already been completed and delivered will not be accepted, except in cases of errors or justified dissatisfaction, which will be analyzed by the RADDIGITAL team.
2. Services in Progress: If the Client wishes to cancel a service in progress, please contact RADDIGITAL as soon as possible by sending an email to contacto@rad-digital.com. Returns in these cases will be evaluated individually.
3. Cancellation Policy: For scheduled service cancellations:
   1. Cancellations must be requested at least 10 days before the scheduled service date.
   2. The refund will depend on the date on which the cancellation is requested, so:

1. i) Cancellations with 15 days' notice: Full refund.
2. ii) Cancellations within 10 days before the service: Partial refund depending on the progress of the acquired service.

iii) Same-day cancellations: No refund will be made.

1. Cancellation Process:  

(i) Send an email to contacto@rad-digital.com or call with your name, contract number, and service date, and you will receive a cancellation confirmation and details about the applicable refund.

1. Exceptions: Exceptional cases may be considered individually, and different terms may apply.

4.- Refund Time

Refunds, when approved, will be processed within 10 business days through the original payment method used in the transaction. 

5.- Contact

For more information or additional inquiries about our return policy, you can contact the RADDIGITAL team by email at the following address contacto@rad-digital.com